SHIPPING POLICY

All shipping rates will vary depending on a few different factors, some of which include:

Domestic vs International shipments

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout. 

Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1 - 2 weeks after you order. This does not include the time spent in transit! 

 

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

 

 

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you

  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment

  • What delivery method you select

 

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

RETURN POLICY

You may exchange any product purchased from any "Dose of Deon" store by following the instructions below. This department operates Monday through Friday, 8 a.m. to 4 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

 

In the event you need to return a product, this must be completed within 30 days of your ORIGINAL delivery date.

 

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.

 

Please include a note in your return package with the following necessary information:

 

  • Items you want exchanged or refunded

  • Address to send shipment back to in the case of an exchange, if different then original shipping address

  • Your order number (Example: DD0001).

  • If possible, also include the original packing slip, which serves as your receipt.

 

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*

 

  • We do not accept C.O.D. parcel*

 

Shipping is NOT refundable.

 

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

 

For faster processing, updating refund information, or any other inquiry not listed here, please email davante@doseofdeon.com

PAYMENT METHOD

Dose of Deon accepts payments via PayPal, Amazon Pay, Google Pay, Apple Pay, etc. to process payments made vida the services. We handle any information you provide in accordance with our respective privacy policies which can be found https://www.doseofdeon.com/privacy-policy. By using the services, you consent to Dose of Deon providing relevant information to Wix and Stripe in order to provide the services to you (as further described in Dose of Deon privacy policy) and acknowledge that you have read and agree to the terms of Dose of Deon privacy policies. If you elect to use one of these payment providers, your use of these services and the information you provide to them is governed by their respective terms and privacy policies. Before you make a purchase via the site, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. dollars and are non-refundable. Fees are exclusive of all taxes, levies, or duties, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies or duties. You authorize Dose of Deon (via Stripe, PayPal, Amazon Pay, Google Pay, Apple Pay, and other forms of payment as applicable) to charge all sums you authorize at the time of purchase, to the payment method you designate.